Privacy Policy

Last updated: [[YYYY-MM-DD]]
This Privacy Policy explains how Rephrasio ("we", "us") collects, uses, and protects your information when you use our website and rewriting tool.
Quick summary (non-legal)

We collect only what we need to operate the service (account, payments, security). Your rewrite input is processed to generate outputs; avoid sharing highly sensitive personal data. Payment is handled by third-party providers through WooCommerce.

Contents

1. Who we are

Controller / business: [[Legal entity or your name]]
Website: [[rephrasio.com]]
Address: [[Business address (optional)]]
Support email: [[support@rephrasio.com]]

2. What data we collect

Depending on how you use the service, we may collect:

  • Account data: name (optional), email, password (stored as a secure hash), login timestamps.
  • Purchase data: orders, purchased credits, payment status, invoices/receipts (as provided by WooCommerce/payment providers).
  • Usage & technical data: IP address, device/browser info, pages visited, timestamps, error logs, rate-limit/security signals.
  • Text you submit for rewriting: the input text and generated outputs (see retention section for how long we keep it, if at all).
  • Support communications: information you include in emails (order number, screenshots, etc.).
Important: Please do not submit highly sensitive personal information (e.g., ID numbers, health data, passwords) into the rewrite tool.

3. How we use your data

  • Provide the rewrite service and generate outputs you request.
  • Create and manage your account and authenticate logins.
  • Process purchases, deliver credits, and manage billing records.
  • Prevent fraud, abuse, and unauthorized access (security/rate limiting).
  • Improve performance, debug errors, and maintain service quality.
  • Respond to your support requests.
  • Comply with legal obligations (accounting, tax, lawful requests).

5. Payments & WooCommerce

Purchases are processed via WooCommerce and your selected payment gateway/provider. Payment details (such as card information) are handled by the payment provider, not stored directly by us.

Category Examples Purpose Retention
Order data Order ID, products/credits, totals, status Deliver credits, accounting, support [[e.g., 5–10 years for tax/accounting]]
Billing details Name, email, country, invoice info (if collected) Receipts, fraud prevention [[same as orders]]
Payment data Card details Payment processing Stored by payment provider
If you believe you were charged incorrectly or credits were not delivered, contact us via Support and include your order number.

6. Cookies & analytics

We may use cookies and similar technologies to keep you logged in, remember preferences, and improve the service. Some cookies are essential (e.g., login/session). If we use analytics/marketing cookies, we will request consent where required.

  • Essential cookies: authentication, security, session management.
  • Performance/analytics: aggregated usage statistics (if enabled).
  • Marketing cookies: only if you enable ads/tracking tools.

[[If you use Google Analytics / Meta Pixel, list them here and link to cookie settings.]]

7. Sharing & processors

We may share data with trusted service providers ("processors") that help us run the service, such as:

  • Hosting and infrastructure providers (website/app hosting).
  • Email service providers (support emails, transactional emails).
  • Payment gateways/processors (WooCommerce payment providers).
  • Security tools (firewall, anti-spam, rate limiting).
  • Analytics providers (only if enabled).

We do not sell your personal data. We may disclose data if required by law or to protect our rights, users, and systems.

AI/Model providers: Rewrite requests may be processed by third-party AI services. Data sent is limited to what is necessary to generate outputs and operate the service. [[Add provider name(s) if you want full transparency.]]

8. Data retention

We keep data only as long as needed for the purposes described above:

  • Account data: until you delete your account or as required for legal reasons.
  • Orders/billing: retained as required by tax/accounting laws.
  • Logs/security data: typically retained for a limited period (e.g., days/weeks) to prevent abuse and debug issues.
  • Rewrite input/output: [[choose one: not stored / stored temporarily for X hours / stored in user history]]
Tip: If you do not want any text stored, ensure your implementation does not save rewrite inputs/outputs to the database beyond what is needed for the session.

9. Security

We use reasonable technical and organizational measures to protect your data (access controls, encryption in transit where applicable, security monitoring). No method of transmission or storage is 100% secure; please use strong passwords and keep your login details confidential.

10. Your rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing.
  • Request data portability (where applicable).
  • Withdraw consent for non-essential cookies/analytics (where applicable).

To make a request, contact us at [[support@rephrasio.com]]. We may need to verify your identity.

11. Children

Our service is not intended for children under [[13/16]]. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top. Significant changes may be communicated via the website.

13. Contact

For privacy questions or requests, contact us:
Email: [[support@rephrasio.com]]
Support page: /support

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